PRIVACY POLICIES

Protection of your privacy

The present privacy policy defines and informs you of the manner in which LM Parts uses and protects the information that you transmit to us, if necessary, when you use the present site accessible from the following URL: https://lmparts.fr/ (hereinafter the "Site"). Please note that we may change this privacy policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

In general, you can visit the Site without providing any personal information about yourself. However, in some cases, we may ask you to provide us with certain personal information, such as your name, email address, telephone number, postal address, payment information (on e-commerce Supports), and your purchase history (on e-commerce Supports). We may also collect any other information you choose to provide to us when you make a request for information or services. By providing this information, you expressly agree that it may be processed by LM Parts for the purposes indicated in point 2 below. In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978, LM Parts informs you of the following points:

Identity of the controller

The controller is the company SAS LM Parts, with a capital of 1000€, whose head office is located at 26 Rue de la Roquille, 37250 VEIGNE - France.

Please note that we will not accept returns of products not announced at this address. To make a return, please contact our Customer Service at the following email address: .

Purposes of the processing

LM Parts may process your Personal Information:

To provide you with the information or services you have requested (e.g., ordering a product for sale on our Site or sending our newsletters following your subscription); and/or

To collect information that allows us to improve our Site, our products and services (including through cookies); and/or

To contact you about various events related to LM Parts, including product updates and customer support.

Use of data

We do not sell, and will never sell, your personal information to third parties (including your name, address, email address or credit card information). We want to earn and keep your trust, and we believe this is essential to that end. However, we share your data with the following types of companies in order to be able to provide you with our services:

Companies that help get your purchases to you, such as payment service providers, warehouses, order pickers, and delivery companies.

Credit reference agencies, law enforcement agencies and fraud prevention agencies so that we can help tackle fraud.

Companies approved by you, such as social networks (if you choose to link your accounts with us).

We may provide aggregated and anonymous information and analysis to third parties about our customers. Neither LM Parts nor any of its subcontractors proceed with the marketing of your personal data.

Sharing of personal data (cookies)

Here is the list of third-party applications/services with which we work. Depending on your privacy choices, they may have access to your data:

PayPal

We use PayPal to process order payments and payments in different currencies. You can learn more about how PayPal uses your personal data here.

Stripe

We use Stripe to power our online store. You can learn more about how Stripe uses your personal information here: https://stripe.com/privacy.

Google Analytics

We use Google Analytics to understand how our visitors use the site. We also connect Google Analytics to Google Signals, Google Ads and Google Search Console for marketing and retargeting purposes, so it is possible that your data may be shared between these Google products. You can learn more about how Google uses your personal information here.

You can also opt out of Google Analytics here.

Facebook Pixel and Facebook Custom Audiences

We use Facebook Pixel and Facebook Custom Audiences to display ads to site visitors on Facebook based on their shopping experience. These tools allow us to track user behavior and display personalized and interest-based ads when you use Facebook or its associated platforms. The collected data remains anonymous. This means that we cannot see the personal data of an individual user. You can learn more about how Facebook uses your personal information and opt out of Facebook advertising here.

Google Ads

We use Google Ads to display ads to site visitors on the Google network. Each customer receives a different conversion cookie. The information collected by the cookie is used to generate conversion statistics. Again, the collected data remains anonymous and we do not receive any information that could personally identify an individual user. You can learn more about how Google Ads uses your personal information and opt out of Google Ads advertising here.

Data retention period

Your Personal Information is kept by LM Parts only for as long as necessary for the purposes set out in this policy or to comply with applicable laws and regulations.

Data protection rights

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the following address: . 

Right of access and communication of data

You have the option of accessing Personal Information concerning you. However, due to LM Parts' obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed subject to you providing proof of your identity, including by producing a scan of your valid identity document (in case of a request via our electronic form) or a signed photocopy of your valid identity document (in case of a written request). LM Parts informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (by their number, their repetitive or systematic nature). To help you in your approach, notably if you wish to exercise your right of access by means of a written request to the postal address indicated in point 1, you will find by clicking on the following link a mail model elaborated by the National Commission for Information Technology and Liberties (the "CNIL").

Right to rectify data

Under this right, the legislation empowers you to request the rectification, updating, locking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete. You may also define general and specific directives regarding the fate of personal data after your death. If necessary, the heirs of a deceased person may require that the death of their loved one be taken into consideration and/or that the necessary updates be made. To help you in your approach, notably if you wish to exercise, for your own account or for the account of one of your deceased relatives, your right of rectification by means of a written request to the postal address indicated in point 1, you will find by clicking on the following link a mail model elaborated by the CNIL.

Right to object

The exercise of this right is only possible in one of the following two situations: When the exercise of this right is based on legitimate grounds; or When the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes. To help you in your approach, notably if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a mail model elaborated by the CNIL.

Response time

LM Parts undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which may not exceed 1 month from the receipt of your request.

Complaint to the competent authority


If you consider that LM Parts does not respect its obligations with regard to your Personal Information, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can address a request electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet (in french).

Contact

We are always happy to receive feedback from our customers. 

If you:

Please don't hesitate to contact our customer service team who will be happy to answer any questions you may have.

You can contact our Privacy team by emailing .